Programmed routine work drives out unprogrammed planning work.
March and Simon's 1958 observation. Scheduled work has deadlines and visible outputs; planning has neither, so it loses every contest for the same hour, permanently.
In practice
- A team's Thursday planning session is cancelled every week by something with a deadline, and it is always defensible.
- A manager's block for strategy is the first thing surrendered to an escalation, permanently.