Continuous improvement through self-reflection and admission of mistakes.
Toyota's reflection practice, and the part that travels badly: hansei requires acknowledging fault even when the outcome was good, which most reporting cultures cannot sustain.
In practice
- A team that reviews a successful launch as rigorously as a failed one finds the two near-misses that made it luck.
- A surgeon who records what nearly went wrong in an operation that went well learns more than one who reviews only complications.
- Further reading
- Wikipedia
- Subject
- Organizations & Bureaucracy
- Essay
- Rules for running organisations, and for pressing them