Empiriceme · Figure · Adage / Folk Law

Jugaad

Also called Frugal innovation; the workaround

Improvised sufficiency under constraint: a working solution assembled from what is available, at a cost in safety and durability.

The word covers everything from a diesel pump mounted on a cart as improvised transport to a hospital reusing equipment past its rating. It is genuinely a capability, and it is also what a system produces when the proper part cannot be got, which is why the same example is offered as inspiration and as indictment.

In practice

  • A team ships on time using a script nobody documented, and pays for it at every subsequent change.
  • A ward that improvises a fitting keeps the machine running, and the improvisation is invisible in the incident report.
Possible explanations
One explanation is scarcity: where parts, capital and permission are short, an improvised fix is the only available one. Another is institutional, since rules that cannot be met are routed around rather than changed.
In its favour
It names a real capability, and management research on frugal innovation documents products designed for constrained markets that work where imported designs do not.
Against it
Indian critics argue the same word normalises unsafe workarounds and substitutes for fixing the conditions that require them, and the safety costs fall on the people using the improvised version.
Standing
Celebrated in management writing as frugal innovation and criticised within India for normalising unsafe workarounds. Both readings describe the same practice; the disagreement is about when the trade is worth making.
Further reading
Wikipedia
Subject
Design & Systems
Essay
Rules of thumb for building things that work

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