People mistake mediated representations for reality, and resist correction because the representations are all they have known.
Plato's Republic, book seven. The part usually skipped is the ending: the returning prisoner is not thanked but ridiculed, and Plato suggests they would kill him.
In practice
- A returning secondee explains how the other office does it and is told, kindly, that things are different here.
- An analyst who reports that the dashboard everyone trusts is measuring the wrong thing is treated as the problem.