Job satisfaction and dissatisfaction are driven by different factors.
Herzberg's 1959 finding: pay and conditions remove dissatisfaction without producing satisfaction, which comes from achievement and recognition. Shares its name with the Schachter-Singer theory of emotion, which is unrelated.
In practice
- A pay rise stops the grumbling for a quarter; being asked to lead the project changes how someone works for a year.
- A firm that fixes the office and the parking removes complaints and does not produce engagement, and reads the flat survey as ingratitude.
- Standing
- Shares its name with the Schachter–Singer two-factor theory of emotion, which is unrelated and listed separately.
- Subject
- Organizations & Bureaucracy
- Essay
- Why organisations learn, harden and decline