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Impression Management

Also called Dramaturgy; front stage and back stage

Social life is performed for audiences, with distinct front-stage and back-stage conduct.

Goffman's 1959 dramaturgy. The back stage is where the performance is prepared and where its performers can drop it — which is why open-plan offices and always-on recording change behaviour so much.

In practice

  • A team behaves quite differently in a client workshop and in the debrief afterwards, and neither performance is insincere.
  • A shop's staffroom conversation and its counter conversation are both genuine, and the counter one is the product.
Further reading
Wikipedia
Subject
Sociology & Culture
Essay
How societies hold together, sort people, and change

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