People comply more readily with requests from figures who appear to hold legitimate authority.
Milgram's obedience programme showed that compliance changed with several features of perceived legitimate authority, including the experimenter's presence and the institutional setting. Cialdini later synthesised authority as one influence principle.
In practice
- A courier in a high-visibility jacket is waved past a reception desk that stops everyone else.
- An email signed with a job title three levels up gets answered the same day; the identical request from a graduate waits a week.
- Attributed to
- Robert Cialdini